Communication Breakdown

My name is Makgai, a client of Auto and General Insurance. Had an incident last year on the 11th December 2024. The car was taken to Renew-it Bedfordview for repairs. It was there for just over 30 days due to fetive season and repair backlog. I didn’t mind the wait as I was provided with a courtesy vehicle. Fast forward to the 29th of January if memory serves me correctly . We noticed that there was a fault with the car. It had a whirring sound and was pulling to the left. Furthermore the steering wheel was stiff. Reported the matter to both A&U as well asRe-new-it Bedfordview. According to a call from Francios Botes, the A&G assessor, the claim has been authorized yet I have not hear from both A&G and Renew-it Bedfordview since Tuesday 11th February 2025. I don't receive call for either party, I need to constantly call them for feedback.