Auto & General Insurance is a ****

Auto & General Insurance is a ****, I recently signed up for a policy (second time around) for my Mercedes Benz E200 Avantguard. I have not claimed for any car accident since 2016. Unfortunately this time, I had to claim for a windscreen.

I submitted a claim, and they approved however they would not replace the original windscreen but will use "pirated part", mind the E class has. Specially windscreen with a Mercedes signature (not every Mercedes has the signature), this give the car class Nd certainly impact on the resale value.

I approached A&G to register my objection on the installation of pirate part, windscreen, they responded that it is their right to install even second hand part, it is in the terms and conditions. They further said that if the car is not under warranty, they are not going to replace the OEM part and that is in the T&C.

I challenged them to show me the words in the T&Cs to my surprise it is not there yet they hVe been using to **** and rob clients. They are refusing yet in the contract there is nothing that gives them the right to refuse. I have appealed to them yet they came back with lies that it in the T&Cs of the policy, yet it is not there, my next option is to take legal action against them.

A&G is a ****, if you have a Mercedes Benz be warned you will not get the OEM parts when they repair your, even worse they will use second hand parts.