Service

We have a drivetrain warning message on the dash and phoned Bmw On Call to report the problem yesterday (07/12/2015). A booking was made for them to collect the vehicle this morning at 08:00 to be taken in and sorted as we were told not to drive with the vehicle at all. It is now 08:30 and nobody has arrived to collect and when we phone BMW on call, nobody seems to be able to tell us whats happening and when the person will be here. This is absolute craziness and totally unacceptable. This problem was caused by Bmw's product and putting us in a very difficult situation. Bmw should have a vehicle on standby to assist immediately or atleast have some mode of transportation available to utilise. We have daily duties to attend to i.e get kids to school and go to work and with very little assistance from BMW on call, this makes things very difficult to plan ahead. Bmw in call cannot even tell us how long its gonna take or where the specific person is that is suppose to collect the vehicle. They will phone us back... Ridiculous!!!!!