Appalling Service

Having being a BMW customer for over 4 years ***ned 2 BMWs) I have reached my limit, thanks to the appaling service I received at this branch. Booking the service was the only part they got right. Upon booking, I specifically requested transport be organised for my husband to get to work but on arrival, there was no one there to assist and he ended up begging every manager on the floor for assistence, only to finally get help from a Mini Consultant! Then, the same problem ensued in the afternoon when no arrangements were made for his pick up, when they had promised to do so at a certain time which resulted in him having to deal with peak hour traffic and missing his afternoon commitments. A few days after the car was supposedly serviced, my service light was back on. None of the faults were fixed, all down to my lights and worn out brake pads! I cannot believe the shocking treatment we received and only to realise that it was all in vain as clearly no service was done on the car. And to further put their customer's lives in danger by claiming certain things are fixed when they aren't. How do you risk with brake pads??? I am DONE with BMW! They have lost another customer in me