F o o l e d me once.....but not again

This is my second order with Autism Resources S A and I was happy with the service I'd received until....my last order 2 2 2 0 5 was a Cubic Zirconia fidget spinner ring. I do online shopping at night or early hours of the morning so I did not read the review on the page where another customer had the same problem with the ring size. Nonetheless I placed the order in my correct ring size and received the ring quite quick from Cpt but when I tried to put it on, it was too small. Now I regularly order jewellery online so not my first rodeo but instead of this business addressing the issue with the previous customer, they continued to sell said rings but to the customer's inconvenience without even so much as a notice informing the public that due to the thickness of the band, the ring falls on a smaller size scale. The next ring size was out of stock so I couldn't get a bigger size, had no choice but to request a refund. So I email them the same day Thurs 1 1 J a n but only 2 days later do I get a response that the ring would be collected within the following 1 - 2 business days which was not done. Then after following up again, a courier notification said collection would be done T h u r s 1 8 J a n but after already informing them I wouldn't be available for collection, the courier only collected the ring F r i 1 9 J a n. So on M o n 2 2 J a n I was promised a refund with no time frame etc so I head back to their site to check the refund policy which literally states the refund would be done if approved 'within a certain amount of days' and I was like wait, what? How ambiguous and vague so I mail again yesterday for the umpteenth time asking for clarity as to where and when I would be refunded since no one has contacted to request banking details or if the same payment method as for purchase would also be used for refund. But alas, yes you guessed it - N o r e s p o n s e. From 1 1 J a n til today 2 5 J a n the issue has not been rectified or finalized. So based on my experience, all is well until there's a manufacturer defect then c r a p h i t s the fan when a refund has to be done. I feel this whole experience leaned a little to the l a c k o f I n t e g r i t y side and I won't be making use of this business again. I prefer not to b u r n my fingers twice.