Australian visa refund due to Covid

Problem1 My son Jean-Michael Fouche [South African citizen] (Passport number: A***3) app**** for a Visa to Australia, to play cricket and paid R3795.31 with money that he saved (29 Nov 2021). Days later the borders were closed – due to COVID- and he could not travel to Australia. He got no feed back on the visa application. Invoice number: *** Ref number: EGORVEA021

Since then, he has send countless emails (Australian High commission in Pretoria, Australian Embassy) and phoned all the contact numbers and no one answers a phone or reply. He still has not received his refund (completed form 1424) or the courtesy of a response. Below is a list of email addresses and phone numbers we contacted with zero success. Email addresses '***' '***' '***'

Contact numbers *** – could not assist with Visa enquiries, direct all calls to *** – voice message ask you to send email to '***' (061) 26*** – only take voice messages – left message *** – can only leave a message – I did left message ***196 (Australia) – they refer you to the website https://www.homeaffairs.gov.au

I would like your help in assisting us to get his refund for this visa or pointing us in a direction of who will be able to help him get his refund.

Problem2

My son app**** again for a Visa 14 June 2022 and was refused this time as they did not look at all the documents he attached to his application. Again he had to pay for the visa, so basically they just stole his money. Application ID:*** Transaction ref number: EGOTHEC16B File number:BCC*** Visa application charge receipt number: ***

This should not happen in a 1st WORLD COUNTRY