Refund Request Unresolved for Over Two Months

Since June 10th, we have struggled to be refunded, and Auroria SA has repeatedly sent the same response. It's now July 26th, and we still have no resolution.

Timeline of Issues: 2024/05/02: Order placed. 2024/05/20: Order arrived late. 2024/05/30: Ring broke; refund requested.

Attempts to Resolve: 10 June: Informed we must cover shipping costs, not stated in Auroria SA's refund policy. Offered a 20% refund if we kept the items, contradicting the “Your happiness = our goal” claim.

11 June to 24 July: Multiple follow-ups ignored or met with generic responses. Despite promises of updates, no meaningful progress or resolution was offered.

Each attempt at negotiation was met with deflection. Is this acceptable? It's disappointing to see such poor customer service.