SERVICE LEVEL FAIL

I moved away from Audi to hopefully experience better world class service from BMW which I did when I last purchased a BMW but to my surprise this experience has left a bitter taste in my mouth and somewhat frustrated. Due to coolant loss, car was brought in on Tuesday morning (7:45am) as an emergency with the following transpiring. Nothing happened on Tuesday, car kept overnight. Wednesday - no stock, part had to be ordered, car kept overnight again. Thursday, part arrives before 3pm, car to be kept overnight again (apparently needs to idle for 2hrs).On each occasion, I had to initiate a call to the dealership to find out what the status of the car was. On 2 x occasions I had to make \emergency"arrangements in order to get home and once again I had to make contact with the service department to find out what the status of the car was. It would have been appreciated if feedback was given to me in time in order to make timeous travel arrangements. """