After Sales Service sucks at Auric Auto Claremont

After Sales Service sucks. I purchased an Opel Astra in September and the sun visor mirror was broken. I asked Kent Carters the salesman, if it will be fixed before I took delivery of the vehicle he advised it will be fixed or replaced. After a few weeks they sent out Mcarthy Trimmers who advised it cannot be fixed but must be replaced. Since then I never heard of Auric Auto Second hand vehicles.