Aumax Smar****ch order

This is a msg for Sekhile, who I'm told is the manager at Aumax Tel. **********

I'm appauled to say the least at Aumax's after sales service to the below watch I purchased from yourselves

After speaking to at least 4 different call centre ladies, leaving msg's for yourself to contact me, leaving msg's on Facebook messenger as well as ********** at the beginning of the week, i'm still waiting for a call back from yourself on this issue!

Only yesterday did I receive a message that the JHB driver will call me, meet me, collect the watch & take it to your engineers to check. I responded to the msg that I would be away from the office from 12pm today & I was gng to drive past the address of your Fourways office.

12pm arrived today & again no phone call from yourselves. I went to the Fourways address, to be told Aumax has moved out. I had to once again phone & ask what was happening! I was given the no. for one of the drivers in JHB Simanga, who was gng to meet me. I messaged him and said where I was, on which he rep**** he's on his way. I waited close to an hour & no sign of him. The parking meter was ticking away & I had to leave. He gave me a call, when he arrived at where we were gng to meet. I had to tell him I couldn't wait & asked where the engineers are situated. He told me Cleveland after which I called the call centre to confirm this. They told me 'they don't know where the engineers are based'!?

If a driver from another town, to where the call centre is I'm told in CPT, knows where the engineers are, how come doesn't anyone else know?

If this is the service or lack thereof, a client gets to find out what is happening, what guarantee do I get that this driver takes the watch to the 'engineers' & will I see the watch again & am I going to have to 'pull teeth' to be kept up to date?? This is not even the original problem/complaint that I'm having with the watch as per below msg I sent numerous times

Original message.. Good day

I bought the Q*** smar****ch on the 31/10 & since then, the ability to send WhatsApp msgs & downloading from Google play has not been constant. Most times I get the msg on Google play, that the watch is not connected to the internet. I have data on the Sim card, shared from my MTN modem, I have configured the network settings same as my smartphone, been in contact with MTN regarding these problems and tried different options , they have checked settings on their side and tell me all looks fine. When I receive the ota settings like on a smartphone for browsing/wap, the watch doesn't go further than after putting in the 1234 pin. It just loops, to enter the pin. The Sim card itself in the watch fits perfectly in the space that it sits.

Also, since I got the watch when I pull down the notification screen from the clock screen the icon tells me: no sim

When I try the Sim card in my smartphone, I can connect to Google play as well as browse the internet

Have you experienced such issues with other Q*** smar****ches? Maybe you know of something I am perhaps doing wrong?

Please can you contact me and suggest how we can rectify these issues

Regards, Michael Diener.