Aumax are ******!

I bought a watch on Aumax in 2018 and in 2019 there was a problem with the mechanism, I then decided I would keep it until I found a place that could fix it for me. On 24 November 2020 I ordered another watch from them which they came to deliver the next day. On the 25th when they delivered my watch, their driver Sakhile Maseko driving a bike with registration CH2 ORK GP advised me that the watch I bought in 2018 could be fixed at less or no cost as I am their loyal customer; he took the watch and I never heard from him again. When I call him he ignores my calls and so does he my messages. When I contact Aumax online they tell me I should deal with Sakhile myself. My problem is, as a company they should be able to discipline their employees and retain their reputation. I was so disappointed to see that Aumax is not living up to their standards and they are ****** who barely look after their supporters.