Lack of Feedback & Communication,Servicing Repairs

After reporting the repairs to take place to date nothing has been done by Aula Property as per the lease agreement, repairs are suppose to be done within 24 hours on notice from Tenant. The matter was reported to Memory whom I normally deal with including pictures on the 26 February 2016 she referred it to Madga there was no contact from Memory even an acknowledgment email I followed up with an email and a phone call on the 4th of March. The inspection only took place on the 7 March 2016 After Memory stated on an email that the owner said \he will authorize any repairs until inspection takes place\" that was a lie nothing was communicated to the owner at that time. I had to drive from Pretoria East to Centurion and collect Magda from Aula offices to do an inspection. On the 17 March 2016 Mike was sent to do another inspection some of the things that were discussed with Madga were not communicated to this Mike person who supposedly must do the repairs and Mike said that there are some things that he is not able to fix and the Agent needs to send an expect. On the 16/03/2016 I was told that the owner will be on vacation he will be back in April and nothing will be done."