Aula Prop Pathetic ********* Business practice - Useless

Memory Yelverton - Aula took over R3900 of our deposit and interest after 5 years of staying in a single unit that they never completed renovations for using their contractor Solo Pro. Aula treated us as tenants of colour indifferently with bad temper and attitude, bullying us come inspection time and address us in a rude manor. I don’t agree with the following charges: R350 Door hinge (which door was this) _ Also, no details were given or sent to us regarding the final inspection. R1100 – Solo Pro Contractors – Maintenance is not something tenants should have to be billed for. When Linda did our inspection, she gave us a choice stating if YOU don’t finish maintenance while we stay there (To enjoy the benefits of it) YOU will do it when we leave the premises. We agreed that you could do it when we leave.

You, Memory were “so nice” to allow us time to move everything out and said how everyone at your firm says you should charge us pro rata rent. We did not consent to this but now we see just how NICE you were to charge us R473.42. ********* business practice.

Why do tenants have to pay your admin fee when they evacuate? We paid it at renewal and we must pay it again. What does the owner of the unit pay for. Just swallow the rent and have tenants pay maintenance and everything under the sun. You should have only deducted cleaning services and electricity from our deposit. The rest you should have got from the interest incurred. But you too greedy, you must take a chunk load from our deposit as well as YOUR next tenants must benefit from renovations done with OUR money. Also having one of your agent (Yvette) call to ask if we can move out a month before our time to move because “we have no money”. Really disappointed in the whole lot of you. Linda is the only business and service minded person in your whole firm. And finally, how you conveniently could not find the last deposit adjustment we paid when you can find everything else. On top of that, we would not need none of your heaps of emails with us as I kept records of our own. Lest you tamper with them and add things that were not there.

I would love to know which door item costs R350? Looks to me like you are charging us for the taps you finally fixed after 8 months and two inspections in a row of informing you the taps were broken.

We stayed in your run down unit for years and you failed to deliver a noble things such as service but so fast to claim for admin fees. What admin? You are lousy and I wouldn’t be surprised if you were the finance manager behind these calculations..