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Mandla M

1 reviews | Active since Jun 2017

02 Apr 2019, 18:29

AUGUSTA AUTO SERVICE ****************

Augusta Auto service is nothing but a **************** i sent my car for a service and electronic power steering failure. We had a discussion to look how much will everything cost. He done a quote which was around R6275 initially on friday. He told me that i need to get a bracket that supports a gearbox as it was cracked On Monday i brought in the bracket as advised. Later same day he called me and said all cost for the service and steering will be R8500. And i went to his office and said we didn't agree on a new cost or even advised that there will be a change from the initial quote. He told me that because he had a lot of reset to do on the car including the major service. As i was told everything has been done on the car i decided to pay R8000 and given R500 discount. The funny part was on Tuesday and i had only driven 49km since the car was serviced. I opened the lid for the oil and it was so black as before it went to so called "service" . I realised that the only thing that was done on the car was the electronic power steering failure. I then checked the air filter and it was torn and dirty as before. No replacement of tha spar plugs even the coolant. My engine had oil all over. I was very dissapointed and decided to call him and explain my problems. I was called the "f" words that the term major service doesnt mean all replacements required has been changed. As far as i know major service involves oil change; filters change, spar plugs change and coolant change. Im suprised why why any of these not been changed. I regret for sending my F30 BMW to such incompent " AUGUSTA AUTO SERVICE " The big question i have is why BMW and MERCEDES-BENZ even approved these people...

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Mandla M's update04 Apr 2019, 22:21
Reviewer Update
AUGUSTA AUTO SERVICE RESOLVED MY COMPLAIN on the 02nd of April 2019 Tuesday at about 08:16am Augusta called on my phone to see if there was a way to resolve the problem i had with the service carried out on my BMW F30, we both agreed to meet in his office and discuss the matter face to face. We metat about 11h15am on the same day. Hes asked me to bring the car in on Thursday the 04 of April 2019. He promised me that whatever that has not been carried out will be attended to. I was very overwhelmed and did not expect that he can propose such amaizing solution to the problem i had. On Thursday the 04th i did take in the car for the service to be carried out. He recieved my car and i did sign the non-conformant forms acceptance forms. Later dame day he did call to advise that my car was ready for collection. I am very extreamly with how the matter was resolved and i am looking forward sending my car to Augusta for future services next time. To whosoever reading these comments , please be advised that there was some misunderstanding from the initial quote and everything has been resolved and again I'm so extreamly happy with the service carried out. The spark plugs, filters, and coolant had been replaced and also to add that my engine had been cleaned and there is no oil leaks from the filter. THUMB UP TO AUGUSTA AND A BIG THANK YOU