Speak to the hand as the mic is not working.

<p>Audiotronic is the supplier / distributor of Onkyo sound systems, I have been buying this product for the last 20 years through an agent which is now closed down due to the poor economic down turn. What really upsets me is that I never complain but now need to set the record straight as a longtime supporter for this brand.</p> <p>Due to their new policies, you have to pay up front before they even look at your amp and send a quote. I have never heard this in my life as I used to run a repair service department and when your product comes in to be repaired we would booked it in and quoted. If there is a fee then charge afterwards and if the customer rejects it keep the unit and sell it to defray expenses. Surely Audiotronic has a set RMA with the supplier overseas? RMA is the return to manufacture agreement and if you purchase a certain amount of stock you get free stock to swop out. So please don’t tell me you can’t repair and say there is labour charges. Your equipment is not cheap build it in your cost or try to have some sort of customer service.</p> <p>The manager has raised concerns in my mind as there is a lot of repairs and cant repair due to far too many quote rejection. Something wrong over there………</p> <p>Perthitic service and what a useless manage that does not take the time to listen to your story, I mentioned one of his agent’s name and company that supp**** me the amp. So, I can tell you one thing your product is only as good as your after sales service. I loved this product and it is fantastic but the company is useless.</p> <p>I will now buy another brand name instead of Onkyo and all my business contacts and friends will know not to buy your brand. Very Very ****ed off with this company.</p> <p> </p>