1 reviews | Active since Jul 2018
Order and delivery nightmare - false communcation.
Just terrible having been suggested this site by a mate and regrettably having bought and paid.
I order my items during lockdown level 5, inquired with them what and when delivery will happen (this items were in stock on the site) They came back and said the items will be processed, allocated and then released in level 4 but also, in the spirit of trying to sustain business I bought and paid during lockdown as a manner of good faith and support. Level 4 lockdown came and I enquired and then suddenly they are waiting on stock from the warehouse. I waited another week and followed up and was then told I would have my order delivered to me early the following week. Thursday (As in the 28th of May) I follow and asked why I was told it was being delivered early in the week that's just gone by and then they completely contradicted their prior statement and said they are waiting for stock from the warehouse.. it's actually embarrassing to say that I will wait for my order to be finalized... I hope, and then will promptly delete my account and never recommend Audiomart to anyone.
In the half dozen or so emails I'll sent, in each one I've asked for a timeline, a time frame, and expected date and not once was that question answered and was completely avoided.
Audiomarts official communication via email was that I was going to receive my order in the following week, this was a complete lie, but you have avoided to address that point as well. Instead when I followed up the story changed instead of just communicating that upfront and giving some sort of realistic timeline.
Since my review here I've emailed twice asking for an update and have not received a response at all.. it's pathetic customer service.
None the less, I stand by my criticism and have formally emailed for a cancellation of my order and a refund.
In the half dozen or so emails I'll sent, in each one I've asked for a timeline, a time frame, and expected date and not once was that question answered and was completely avoided.
Audiomarts official communication via email was that I was going to receive my order in the following week, this was a complete lie, but you have avoided to address that point as well. Instead when I followed up the story changed instead of just communicating that upfront and giving some sort of realistic timeline.
Since my review here I've emailed twice asking for an update and have not received a response at all.. it's pathetic customer service.
None the less, I stand by my criticism and have formally emailed for a cancellation of my order and a refund.