Complete lack of transparency and hugely delayed order

Do not buy from Audiomart unless you are willing to wait a LONG time (my order finally arrived after almost 7 weeks). Appalling customer service, with broken promise after broken promise.

I placed an order for an item on 22 Jan 2021, and paid. All items were listed as 'in stock' and that delivery would take a delayed 2-6 business days as a result of Covid impact. I initially didn't get an email confirmation, which I queried both via email and on the Whatsapp contact. I then got an email to say I had an 'incomplete order' but couldn't get verification over the weekend that they had actually received the order (fair enough, weekend and all).

On Monday 25 Jan 2021 I received a confirmation email, but no ETA for delivery other than needing to allow '3-6 business days' due to COVID.

And so begins the repeated process: after a week of no communication and no delivery, I would enquire as to the status of my order. Within a day I would get a reply to the extent of 'We're sorry for the inconvenience, but we're having problems due to COVID/warehouse/suppliers. Your order will be with you soon.' Eventually I would be told "Your stock is arriving tonight and will be shipped tomorrow" and nothing would materialize. I was even told "The items are here and will ship tomorrow." Nope.

This went on for a total of 6 weeks.

Clearly, Audiomart do not have stock of items, even though they say they do (and even though their website clearly indicates that: "We only allow ordering of product we have in stock, the site will display "out of Stock" for a product that is temporally out of stock. This system ensures that you are ordering current stock that you will receive timeously."

I will not be buying through Audiomart again.