Bad Service

Bad service received from this company, I ordered a pair of pioneer headphones online, after a week of not receiving the goods I followed up only to be told that there is no stock, which I understood can happen sometimes, they advised they will cancel the order and process the refund within 7-15 days. this did not happen and I have been following up on the refund for days and no one seems to care about customer satisfaction as the mistake was theirs in the 1st place. The order was order was for under 2k value and i have been taken from pillar to post and the feedback has been that this has been directed to the CEO for authorization yet still no refund till today. Expected a little better especially in these times of COVID where customer service is paramount.