Audiomart Terrible Experience

I placed an order on the 8th of Feb for a microphone. Their website stated 6-9 working days for delivery due to the covid 19 restrictions (which do not currently apply). After 15 days (without receiving any notification of my item being shipped to their store from their own warehouse) I was still getting ridiculous excuses regarding my item being in stock and that it would be shipped soon.

Their excuses included but aren't limited to (bear in mind I have all of my communications with them recorded: - Covid 19 delays at warehouse - Not having an "express" shipping option available - The couriers are understaffed and unable to make deliveries in a timely manner - The delivery will happen "next week" - The delivery will happen "by the end of the week" - The accounts department is slightly backlogged - The accounts department are working on their financial year end

I decided to give Audiomart an ultimatum. "Either ship it out tomorrow or give me a refund". On the 23rd of Feb I was asked for my banking details for a refund. It is now the 31st of March and I still have not received a refund nor any communication from the CEO about what is happening with my refund. I have started making daily phone calls to Audiomart and I get the same message from their staff stating "I will let the CEO know". This is the most communication I have received to date.

This is the worst ecommerce experience I have ever endured.

I have now asked to be called by the CEO and we will see if I actually get a response.