Appalling Service from Audio Mart

On the 15th of August I had place an order for a beat pad. Order no 274206. The product was advertised and naturally I placed an order and was told later on that there was a discrepancy with the stock. On further investigation, I was told that the order was put on a back order and would only be available mid September. I have been trying to get a hold of the company and find out what is the status of my order. This was supposed to a birthday gift for a friend, who eventually left the country. I had been communicating with the company via email and WhatsApp and having been getting communication, when suddenly everything has gone dead . I am worried that this could be a ****,as this is my first time using the services, if this isn’t a ****,the service is appalling and I am warning everyone to be careful when placing an order.