Audiolens

Hello Peter I am so disappointed with the poor quality of service I recieved at the Waterfront, V&A Branch. I bought a camera in the 29th June 2019, within a week I experience a technical issue I went back to the store to inform them about it and they promised to query the matter with Cannon and get back to me. Weeks later I didnt get back any info I went back to the store and to my surprise the sales assistant didn't care enough to communicate with Cannon about the issue as confirmed , I came in on multiple occasions, as the manager wasnt available, and finally when he was available the manager wasnt aware about my issue after I identified clearly and explained what the technical problem was and the 2 sales assistant understood what the problem was. Their customer service is terrible they failed to follow up to query the matter and to get back to me as a customer. I requested for a refund as I am inconvenienced to complete my projects and they are still refusing to issue me with a refund. Their policy states "issuing of credit note, and refunds if the item has a technical problem." however since the 29th of June until today 25 of July I haven't been able to use the camera and they are suggesting that I take the camera in for assessment until then, then I can receive a credit note or a replacemet. which I refused as my experience has been exhuasting and extremely unprofesional. THINK TWICE ABOUT BUYING ANYTHING AT AUDIOLENS TERRIBLE CUSTOMER SERVICE!!.