Customer service is Pathetic

It is totally disappointing when the staff at Audi Umhlanga do not provide the customer service that the brand depicts. Marius the service person was not helpful at all. it is not my falut that the battery is a problem and the management system is a problem. He insisted that i should give him a solution on finding my way home. I explained to him i do not know anyone in Durban as I am from JHB. It is pathetic that a Audi Premier Dealership in Durban treats customers in this manner. Johannesburg Dealerships are a league of its own with Dealer principles and managers that go out of their way to help customers. I will definitely think twice about my next vehicle that i purchase and recommending people to by an Audi, NO No. I may have sammler range but i am still a customer.The only person that tried to assist was Suren who arranged one of the staff to fetch me and take me home. They fetched me in the morning to take me to work. i had to phone in the morning at 10h30 to ask the status of my vehicle seeing that i did not get feedback. i reported this to Audi SA and i have not had call from them and i called again today. What a pathetic service from them as well.