Audi Umhlanga - Disgusting Service from Management (Services)

The most disgusting service recieved from management at the service department of Audi Centre Umhlanga. After a year of backwards and forwards of my car trying to be fixed. No phone calls from management at any stage to aplogise or explain the problems they may have experienced. The inconvienve and money spent while they took their sweet time to finish the job that was promised to only take max 1week and ended up taking 1 month and 2 weeks. They still feel the need to charge me for a small scratch on the door of the loan car they lent me. Where a stone hit the side of the car which had shot off of a **** eater on the side of the road. Completely out of my control. I have explained my reasons over and over again of why they should find the R2700 “owing” to them somewhere and give me my full deposit back of R5000. But management has been so unhelpful, rude and extremely disgusting in how they have dealt with the entire situation. I am furious and highley dissapointed in what is supposed to be an “A” grade dealership.

If this is the case they need to send their management on customer service training because they are defiantely not up to standard of what one would expect of Audi.