Service that Sucks (is this how profit is made)

<p>I have made a booking with Audi The Glen Two weeks ago and apon making the booking they mentioned that there will only be space the week after which i gladly accepted.</p> <p>the problems i had with them is the following</p> <p> </p> <p>* When i made the booking i asked can they please drop me at work by 7am and the said their services only starts at 8 and they would have to still wait for the schuttle to get full with the other customers and after still begging they said no. The day before i brought the car in for a service i called and asked again ang again they sai no they cant bring me to work which was a 10min drive from the place. I than had to take a taxi to work with my laptop and other goods and yet they did not care. if you look at this, i am giving Audi the work, im bringing my car to them, i am paying them and yet they cant make a plan to take me to work wich is litrally around the corner. I know they are not Toyota, but Toyota The Glen waits for their last customer to come in the afternoon and they also make a plan to take their customers to work no matter what the time my be, that is what you call customer service and that is what you call going the extra mile. Audi works with customer and does not know how to treat theit customers not at all. When i got picked up from work the afternoon, i was running a bit late and i asked the driver just to wait for 5min for me. When i got out to the driver he gave me one ugly look, and instead of greating me, he gave me a lecture and started shouting me, telling me that he has to go home, he knocked of long time ago now he must come wait for me and he shouted me. I kept my mouth because that is an eldery man, i was brough up to respect your elders.. I know i was a bit wrong for being late but yet again i emphasise on customer service that was and by the look of things it will never be portrayed from Audi The Glen</p> <p> </p> <p>* when i collected my car , i asked for a service book, (which i requested for when making the booking) my service advisor (pieter) mentioned that they do not have books and will order and i will receive it withen a couple of days (3days). . when i had a look at my slip for the payments that i had, i calculated to see if all was in order and i found out that the was a R104 that was overcharged in my pricing, i enquired and he also said he doesnt know where it comes from. so that means i am not the first that gets over charged on my service and i sure wont be the last as well. is that how the dealership makes a profit by overcharging their customers on their service. how many people actually does check their balances and how much they must pay. we already paying an arm and a leg for the service than this happens. after all calcutlations was made i saw that i was outstanding a R331 because they did not include the service book whicjh i asked for 2weeks ago when making the service booking. i than went to the bank and came back, when i made the payment no one had change because the lady that receives the payment has eft, yet again i will compare Audi to Toyota because they wait untill the last customer comes, no matter the time and theey are there to give receipts and receive payments.</p> <p> </p> <p>* It has been 5 days after i was promissed my service book and i go into the dealer to enquire about the book. Pieter says they have not received it after i was promissed it 2days ago. I was than promissed it will be here the next teausday wich is the 24.01.2017. i than make a follow up call and speak to pieter, he says he just spoke to the guy who receives the stocka and says i must wait for 15 working days because they must order the book from Germany. So threee weeks was waisted and i must wait another two weeks because of negligance. He than transfers me to the parts manager and he tells me that they have received the book on the 24.01.2017. So that means if i have not complained i was going to wait for another twoo weeks for my book.</p> <p> </p> <p>Constantly when i want to speak to the MD of Audi they say she is not in, and they will say that because i must not complain and when ior if they get asked they will say she wasnt in because i cant see if she was in or not.</p> <p> </p> <p>this is the most pethetic service i have ever received ever. Not even GM the Glen or GM randburg treated me like ****, over charged me or want willing to take me to work a bit early.</p>