Bad service at AUDI The Glen

I took my car in on the 29 March to be coded for gear box as I had put in a new gear box. My consultant name was a guy called Andre. Before taking my car he inspected the car and made me sign the inspection form. I was called on the 2nd to come and fetch my car. Upon arriving I was given a rating form to rate the service I asked him if I should rate the service once I see the car and he told me the rating was just for the service not the actual work done and he pleaded that I give him the highest rating which I did. Upon receiving my car I noticed the the side mirror was broken and I imidietly showed him and that's when he started to be very agresive with me and started making ****** remarks that they did not do this and that "you black people" like free things. I then asked him to call his manager as he was being rude to me. He called his manager and the manager started by saying they did not do that. I told him that there was an inspection form that showed the mirror was ok when I brought the car and asked him to ask Andre to come with the form which he did not. The manager then said to me that I should buy a mirror and they will fit it for free for me which the fitting costs R2500 I told him that is not fair because the mirror was ok when I brought the car. He then said I should go he will call me the following day after he checked the security footage I then agreed.

As I entered the car I noticed that my car is showing faults in the dashboard that were not there when I brought the car. I showed Andre and he told me that's nothing it will go away. I drove off and on my was I noticed the hooter and all the controls in the staring wheel are not working. The following day I received a call from Andre telling me that his manager checked the footage and he did not find anything and that they won't fix my mirror. I told him that's not fair because I was not there when he checked the footage and that the inspection form that I signed shows that the mirror is not working. He then became rude again and hang up the phone. I imidietly called back and asked him why he treated me that way he then said in annoying. I then told him about the faults that he said will go away that they are still showing and he told me that my car is a s**** and there is nothing they can do. I then went back to VW and wanted to speak to Brandon who is the manager to voice my dissatisfaction and was told that he is in a meeting and I explained my problem to another consultant who then advised that I should book my car in again. I left and asked for Brandon's number. I called him and he told me to bring in the car the following morning which I did. They then took my car in and within 10munites they came back and told me that the faults showing is not their fault. I asked them how because when I brought the car all those faults where not showing only when I came to take my car they started showing. How possible is that. They said they can fix them for me but I will have to pay over R20 000 for them to fix them. I told them that is not fair as my car came only for coding and came back with a broken mirror and faults costing over R20 000. That's when they told me if i can't pay then I should leave which I did.

I'm not happy with the service of AUDI The Glen and the attitude of Andre and Brandon.