Horrible Service Audi Rivonia

I am driving an Audi A3 2018 1.0Tfsi, I took it in for service 2 weeks ago, the service at Audi Centre Rivonia, the service was done together with other issues I reported i:e Rear break pads, rear break light bulb and the driver door lock release. Apparently they messed up with the oil valve which is replaced at almost every service, which caused the oil leakage which eventually spill inside the Alternator which got damaged as a result of that. That issue caused the battery to be drained because the alternator is not charging it. Subsequently the car lost power entirely and started showing all sorts of warning lights on the dashboard. Audi Rivonia has a reputation of having rework on most vehicles they work on, knowing that, I called them to complain about the issue, but my intension was not to take it to them for checks and repairs, which they convinced me to bring on Friday 14th, then they found all that oil spill. My agreement with them was that they will provide a courtesy car should we find that the issue will take long to repair. Having done the assessment, they noticed that the whole alternator needs replacement together with the battery, but they do not have any alternator in the country which must now be ordered from Germany and will only be sorted out by 07 June 2021. Can you imagine people causing you so much inconvenience yet they are not even willing to acknowledge their mistake by making mobility arrangements. A things stands, I have to pay a monthly installment and make mobility arrangements at my own cost for their wrong doing. The worst thing is that their technical person Wiseman and Alex blocked mu number from their direct line so that I don't get hold of them, they are not calling me either to tell me what the verdict was and how long it would take, I had to find out all this from the service manager.

Should you wish to service your car, I suggest you visit a different Audi dealer because you are certainly going to regret it. my complain has also been raised with Audi SA for follow up.

Over and above, my neighbor is also going through the worst experience than mine with the same dealership where their car is going back and forth with the same engine problem over and over. They are GATVOL of Audi Rivonia. ( record of this can be share to confirm the validity of this statement)