Audi Northcliff Terrible customer service and feedback.

I would like to complain about the absolutely terrible service i received from Audi Northcliff. I have been trying to get a problem sorted out on my vehicle for nearly a month now and keep getting zero customer service from this branch. I get promises that they will call me back but i am yet to receive a call from someone that actually matters in the branch. If i could rate Audi Northcliff from the service i have received i would give them a minus 5. I have spoken to a certain Deon guy that promises the world but never follows through. In fact he has forgotten twice in this month about my problem and i am yet to get followup. In fact i have called them 4 times this month following up on the matter and i am yet to receive a call back regarding the problem. I called again Today the 22nd and was promised follow up but nothing as per usual. I EXPECT A LOT MORE FROM A BRAND SUCH AS AUDI, PERHAPS AUDI SA NEEDS TO KNOW OF THIS POOR SERVICE? ....after 8 years this is a huge disappointment to me. Audi Northcliff...Do you actually care??? Perhaps i will get a call before my maintenance agreement lapses... Highly disappointed.