AUDI NORTHCLIFF MISREPRESENTATION OF INFORMATION/UNFAIR TREATMENT

It is unfortunate that Audi SA cannot assist me with making sure that Audi Northcliff takes accountability for their own mistake/actions. As stated in the letter point 3 which reads as such “When purchasing a vehicle , it is important that all details are clearly communicated between the relevant parties and that all concerns are addressed at the point of sale”. Reference to the is point is what the dealership failed to do at the point of sale, hence I have now found myself in this current situation which unfortunately does not favor me. The fact that the sales consultant that I dealt with at the time,no longer works for Audi Northcliff should even be something that I’m told about. The consultant was under Audi Northcliff’s payroll and as such representing the dealer in the deal. This to me shows no good faith by the dealer to me as a customer to try and mitigate a wrong doing done by one of their employees and I must say it lives such a bad taste about the dealer together with the brand Audi itself. I must again reiterate that had I known about this information that I now know about the car I would not have considered the deal at all. This to me says that Audi Northcliff misleads customers and does not care about the after sales but are only concerned only about their profits. • My wish was for Audi Northcliff to take back their car and pay it off, however that is clearly not going to happen when looking at your response. • Audi Northcliff get’s me my car that I traded in back and they take their car • Alternatively that Audi Northcliff purchase an extended warranty (AFP) for the car in question because as it stands the current one is going to expire before the mentioned date of 7 March 2021. The current proposal that Audi Northcliff has only favors them and has no regard for me as a customer.

I thought Audi Northcliff would try and resolve this issues amicably considering, but they basically told me to go JUMP TO THE NEAREST RIVER. Had this issue been reported by a white person am sure they would have gotten what they wanted, but because am black, female and single they are taking me for a ride.