Pathetic service

Pathetic service I took my car there on the 11th of January, it took them over 2weeks to tell me what was the issues with the car, because they told me they were still doing diagnosis.I also called Audi SA for intervention, the lady by the name of Phumi started following up with the dealership manager Mr Viljoen then that's where I got my quotation, they received the parts on Wednesday the 27th, the service advisor Bill promised they will start fixing the car on Thursday, I asked if its possible to get in Friday they said I can only get the car on Tuesday the 2nd of Feb, until today on the 5th I haven't received my car. Everyday when you phone to find out what is happening they tell you different story.But according to him, he said they only allocate few hours a day to work on my car and on some days they dont even touch it.This is so inconveniencing and people behave as if they are doing you a favour to fix where as they charge you lot of money.They cant even lend me the car to make up for their delay.I left 2 messages for Phumi on the 4th n 5th requesting her intervention, she is also not returning calls. I guess Audi SA and Audi Eastrand mall are playing this game together , because the other one was supposed to behave differently.