1 reviews | Active since Nov 2017
Cancer among dealers do not approach these people.
TLDR Do not waste your time, from the sales (Thabang) right through to the DP (Hentie) who has zero control of his staff with reports of ******* staff withing the business. When you approach them with your money no problem friendliest people that you'll meet but don't let that fool you, when the product they sold you has issues they dont stand behind it, they leave you stranded, don't give two ****s. These aren't people that deserve your money.
I recently purchased a vehicle from them, Thabang being the person who assisted me. The vehicle was listed as being "Excellent" condition and it was lead to believe thats how it was and it had undergone a full inspection with no issue reported, however as soon as i left the lot after being kept waiting for 7hours, i started noticing issues, first I noticed that the wheel alignment was off and the car was pulling left, then I noticed i can't engage the cruise control and then the auto stop start wasn't working, then i took the car to Tyger Wheel & Tyre and found out 3 out 4 tires were severely cut and was told its actually a danger to drive, then on top of that a low oil pressure alarm came up. Within the first day!. I reported all these issues to Thabang and was promised that it would be sorted out as soon as i arrive back in Durban. I followed up for 2 weeks with numerous emails and phone calls in regards to the repairs but no arrangements were being made and 95% of the time they didn't even bother to answer any of my call or phone back, i finally lost my temper and had to arrange for the vehicle to go in for repairs to Audi Pinetown because the low oil pressure alarm kept popping up and now the check engine light also came on, when then found out that i sent the car away only then did they start to intervene and the way i found out was when i phone the worksop to find out of they found any issues they told me the car was taken away, after 4hours of phoning around and trying to figure out why they car was moved found out that they have arranged for the car to be taken to a sister company of theirs without informing me, i then found out the vehicle was bound to spend a week there minimum, i was now left stranded without a vehicle and when asked to please arrange for a courtesy vehicle i was blatantly **** to by the DP Hentie that they aren't allowed to give them out because of Covid and when i phone the workshop where the vehicle was booked into they confirmed that they do give out courtesy cars. Once they were called out on this then decided to arrange for a vehicle. After 3weeks of back and forth the vehicle was deemed to have major internal damage and the deal was canceled and reversed the courtesy vehicle had to be returned, once i found out the vehicle had to be returned i phoned Thabang and asked to arrange transport back from the sister company and he promised to arrange a vehicle, once i got there i asked the staff if Thabang has gotten in touch with them and they said no, i phoned Thabang amd he said he didnt have time to arrange anything and that i have canceled the deal and left me stranded, a week later and I'm still stuck without a car and the money for my trade in still hasn't been paid back so i can buy a new vehicle. It has been a headache since day one im taking this up with MIOSA but i know it a long shot but i hope these guys get taken to task because this should not be allowed.
