distasteful and ridiculously poor customer service

Hi

Today morning i brought my car in for service. When I arrived at the dealership there was no technician allocated to me. I then was told that when Olga booked for service for me on Friday a job card was not created and there was no technician allocated to me. I then was allocated Wandile as my technician. The whole day I was never contacted about my car. Just before 5 pm i called the dealership to find out what was happening. Needless to say I was told the technician would be in touch which never happened. Right now as I write this email I dont even know how I will drop off my child at school in the morning or report to work.

The level of incompetency I experienced today at this branch I must say I have never experienced when I used to take my car to Audi the Glen before it moved. I will also be writing a Hellopeter complaint about this and require sound answers tomorrow regarding this issue. This has caused me serious inconvenience. I would rather have my car moved to another Audi dealership if this is the kind of treatment I am going to be receiving here. Also I would like to stress that I am very uneasy about my car sleeping at a dealership as in the past people have encountered theft problems when such incidences' occur. This is totally unacceptable!!!