Wrong advice to customer and not getting back to the client: Yolanda Fourie

<p>Good day. The complaint is directed to Yolanda Fourie. On the 6th of September 2016 I went to sign the contract of my new vehicle which I purchased from Audi Centurion with her. She told me that (and I quote) " I would have a 2months grace period of not paying the instalment". I took delivery of the vehicle on the 9th of September. However, on the 15th of October 2016 the instalment went off. I sent her an e-mail on the 17th of October asking her why the debit order went off now, instead of November, since that "would be 2months". She simply rep**** that "Unfortunately it must be exactly 60 days then only the first instalment will be on the 4 November 2016". I rep**** stating that from the 9th of September to the 15th of October that is not 60 days. Now this the part that ****ed me off because after my reply, she NEVER bothered to reply or try to explain any further to the client(me). That was at 10:28am. She never bothered to try and explain or get back to me, until I decided to go to her office around 16:30pm, whereby I found her sitting in her office and busy on her PC, where I SENT her the e-mail that she never bothered to reply. What kind of service is this that if a customer needs more clarity they are being ignored until we have to drive to the dealership. I assume she is FAIS accredited since she is giving financial advice to clients, but how come she is not giving accurate information that is 60days, not 2 instalments. The part that ****ed me off is her not coming back to me, while I asked for more clarity. On the other hand, Chris the salesman was marvellous to work with. Regards</p>