TERRIBLE SERVICE

Stephen Cronje Centurion + 2 ********** ********** 11 October 2017

Audi Arcadia Stanza Bopape Street Arcadia / Pretoria 0007

Dear Sir/Madam CC: MFC & Audi Africa

Re: Complaint about my A3 Audi 1.4 TFSI, 2012, DS14YNGP purchased from Audi McCarthy dealership on 21 July 2017.

NCR No: NCRC*** REFERENCE: ********** 0001 APP NO: ********** 84

I am writing regarding the purchase of my Audi A3 and to bring to your urgent attention the following issues.

Auto Start Stop – manufacturing issue (dealer found no concerns) FR Electronic Window faulty (dealer found no concerns) Engine Noise, loud bang (dealer found no concerns) Engine oil warning light comes on.

What I failed to mention before; all 4X tyres were all warned out inside the rubber? Yet, this cost will be for my account.

I telephoned your dealership and spoke to David (Audi Arcadia Service Coordinator) 05 October 2017. He advised me to bring the vehicle in once again for an inspection and to assist with the repair of my vehicle.

The vehicle was booked in for a 2nd inspection 06 October 2017 and released to me 09 October 2017 assuring me all mentioned concerns have been resolved. Sadly this is not the case, the fault about which I originally complained is still present, the vehicle oil light once again is coming on, see attached photo taken this morning 11 October 2017.

I understand I am entitled to expect the things I buy are of acceptable quality. I am sure you will agree that in view of the above problems the vehicle was not of a reasonable standard and is causing serious bitterness with my existing employer, let alone the lost in expectation and assurance in Audi.

To resolve this problem, please consider the following options: Exchange with car of same value, features and price.

Please let me know as quickly as possible what arrangements you propose for rectifying the problem.

Please contact me on ********** to discuss the issues.

Yours sincerely, Stephen Cronjé