Pathetic Service

I purchased an Audi A3 TFSI from this dealer on recommendation from my sister that has brought countless Sales to this dealer. Upon collection of my Audi A3 (delivery was delayed) a monthly installment of my traded vehicle was deducted from my account. Patrick (Salesman) assured me that this would be handled as soon as possible. 3 months down the line, I've just received excuses as to why it has not been sorted out. I went as far as providing them with a settlement letter on my Traded vehicle to calculate my refund. Still nothing has happened. My sister went to the dealer and spoke to Paul (Sales Manager) and he assured her that the payment will be processed. Still, nothing has happened.

What angers me about this process, is that no compensation will be given for the time i had to go through months R4500 short. If im lucky, the payment will be made.

I in fact went as far as recommending a colleague to buy a vehicle. He's vehicle was delivered with a cracked windscreen and chip marks all over the bonnet (Audi Arcadia New car??) All Audi Arcadia could do was repair the damage... How pathetic. the kilometers put on the by Audi Arcadia's courier service employees was just over looked. This means New cars can be taken for joy rides and delivered with damages to their customers.

I will never purchase a vehicle from this dealer ever again, neither my colleague Hannes Grebe. I have lost all trust in this dealer.