Mislead clients into signing contracts

<p>Audi Centre Arcadia has poor client service.</p> <p>The Centre does not care of the customers needs, they just want to make profit.</p> <p>They follow the wrong procedures, the sales advisor gets the approval amounts and contacts you the client and lies about the contract. Ambushes the client into signing an online contract which the client does not see because they make it a hush hush signing.</p> <p> </p> <p>I signed an online contract that the sales advisor Ultalyn Koopman said the installment I was going to be paying is R4.6k a month, to my surpirse I was debitted R5.6k. I queried this telephonically with the financila service providers and they told me to take it up with the dealership. When I took it up with the dealership, the sales advisor assured me it will be corrected and that I will get my refund and I got it.</p> <p> </p> <p>However, the contract was not corrected and the dealership denied even paying me the first refund.</p> <p>When myself as the client took it up with the manager Jean Hendricks, the manager made a joke out of the contract, whilst the sales advisor Ultalyn Koopman denied the agreement and even any knowaledge of the first refund given.</p> <p> </p> <p>Poor client support, the matter was not investigated and as a result, the matter is still an issue.</p>