Complaint

My car was booked for emission control lamp. When I brought my car in the morning I was not advised that I will have to pay a deposit should it needs part replacement. I was then called by the service advisor, Tiffany. She advised that the diagnosis was complete and my car will need part replacement and in order for them to order a part I need to pay either the full amount or a deposit. I then asked why I was not advised when I brought the car in the morning. She never admitted her mistake. I then told her that I find it strange that I need to pay before they could start working on the car. She told me that they cannot help me. This is my third car from Audi Centre Durban and I was disappointed to be treated with suspicion. The service manager never bothered to intervene although the matter was brought to his attention. I now hate the brand because of this horrible experience.