Bad service

Audi center Bloemfontein servicing dealer cannot abdicate his responsibility. I contacted Audi assist on Friday the 22nd because my vehicle gear selector just didn’t work and it was then towed to the nearest Audi center in Bloemfontein.Monday morning at 9:00 Andre the services/sales person confirmed that they’ve recieved the vehicle and it’s going for diagnostics and he’ll update me further.Andre did not call me back and I had to contact him myself at 16h00 and he told me they are not done yet with the diagnostics and I asked him why is it taking almost the whole day for them to do diagnostic and why did he not contact me and he said he’ll call in the morning.Tuesday morning of the 26th at 10h00 am I called Andre to find out what is going on with my car and he told me he’ll contact me I must understand that they received my car at 13h00 on Monday the 25th and I asks him when he contacted me at 9h00 am saying they’ve recieved my car did the time change between 9-1 pm,I’ve also told him I need to know if by Thursday insurance should assist with courtesy car because I have to be home for Easter holidays he said ok I’ll call you in an hour.Time is now 13h00 and I’ve called twice without getting hold of him,I’ve left a message so he can call me back but he hasn’t called. I had to call again to find out who the right person is to speak to and make an appointment to discuss the complaint with the designated person but I couldn’t get hold of anyone and the lady at reception asked if she can take my number and the registration of my vehicle.

I’m trying to Keep my emotions in check because Andre had done this before and I had to change them as service provider to East London Audi center.I even Approached the matter in a civilised manner even when Gcobisa at Audi assist heard the complaint I have with Audi Bloemfontein she asked if I can let them take it since it’s the closet to Aliwal north. I’m Keeping records of all the discussions I’ve had with Andre and the attitude I keep getting from him. I am not happy with the manner in which the Andre is dealing with this problem,I am worried about my car and it’s as if he doesn’t care. How can a vehicle diagnostic take the whole day when I’ve told them the message from Audi app says transmission fault/selector lever at fault which the problem is with the transmission or the gear box so why would they not pick up the problem. The manager has just called and she’s just told me nothing has been done since yesterday and my car is still accumulating dust there and they are inconveniencing me at the receiving end.She said she’ll investigate and come back to me after 2hrs.