***********, hostile service centre

I took my Audi RS5 to this dealership for a check and gearbox service after the radiator was replaced following a minor accident. From the onset I was treated like a second class citizen, with my car falling in the back of the queue every time a newer car with a maintenance plan arrived. I got the car back 5 days later and made it 2km down the road before the gearbox spilt all its oil. Again a hostile service advisor advised they cant help, its my problem to get the car towed back. The next week I was advised the gearbox oil leak was sortedm=, but the car was cutting out now and they were diagnosing. At the end of the s econd week I was advised that the car was no longer starting, and that they needed R16 000 to diagnose why.

At my wits end I moved the car to another mechanic, who withing 30 minutes diagnosed that the car's engine was seized irreparable.

So this car was driven onto this dealership's ramp, the engine seized in their custody, and add insult to injury, they charged R16 000 to diagnose the sized engine. In this time their technician fumbled from one misdiagnosis to the other, and luckily, we didnt open the checquebook every time they sent an irrelevant quote.

When engaging with the service manager, he brought up a bizarre argument that the car's engine seized due to the accident (only the radiator bent in the accident, and it was not driven at all since). Theu took issue with the fact that we supp**** o-rings, which Audi themselves could not supply. All irrelevant points to worm their way out of any accountability. Did not even have the decency to refund me for their botched labour.

Stay away from this dealership unless you want to be treated like garbage and get your car back in a destroyed condition.