Audi Centurion The King of WAG !

I purchased a used Tiguan on the 07th October 2020 from the dealership, the sales agent that sold the car to me was Buntu. On the 29th September this year i had a breakdown caused by a faulty battery which I had previously taken to service at VW Centurion where I reported the faulty battery to the service consultant who advised that they could not just replace the battery without following company policy.

They charged the battery overnight of which the car went on as normal until the 29th September 2021. I called roadside assistance as my car was still under warranty which took them 3 hours to attend to me. I was travelling with my 1 year old daughter and stranded at the Escort Ultra City, I was very scared as I was a woman driving alone to Margate. On the 30th September 2021 after receiving advice from Nicole at VW South Africa as I had escalated my faulty battery complaint, she advised me to get the car inspected at a VW service center.

The inspection report again stated that the battery in the car was defective and that they could not claim from my warranty / maintenance plan as the battery in the car was not an original battery. I was very surprised and angry that before I travelled I took the car in for service and they inspected everything how could they charge a battery under the warranty yet i can not claim a new battery.

I called VW service (Centurion) where my service consultant said she could not assist i must bring the car back. I advised her that i cant even switch the car off as it wont start again. I had no choice but to buy a new original battery because i was too scared of putting my life and my daughters at risk travelling back home to Pretoria.

I sent through all invoices, diagnostic reports and images of the old battery and the new battery, to Nicole asking for a refund as Audi Centurion sold me a car with WAG parts just to make targets . The manger at Audi Centurion falsified my facts and made it as if I put a WAG battery in the car . This so called WAG battery has VW AG 0518Z engraved on it which I have no clue what that code represents. I called VW South Africa asking that I be reimbursed and they said they can not do anything to assist I must seek help from the manger where I bought the car. I am so disgusted with the way Audi and VW treats their loyal customers because I honestly thought the brand is a brand to be trusted, but clearly I was wrong.

Right now I have stopped servicing my Audi at the franchise in Centurion and have taken my Audi , my mom 's and sisters Audi to Audi Arcadia for service and we are very happy there .

I ask that anyone thinking of buying a car at AUDI CENTURION not to even think about it the manager there called Camron is rude, dismissive, undermining and arrogant . All they want is your money to make their targets and in the process rip their clients off .