Absolutely Useless Audi Arcadia

The worst customer service experience ever experienced in my life. Where to start?

So basically in short, the car that broke down had to be towed to them as the policy states closes dealership for repairs.

No communication from Audi whatsoever regarding the vehicle. Firstly a black man called stating that I owe R1800 for a diagnostics done on the vehicle without my consent to charges. Told him to go fly in that regard.

I then tried calling and tried to speak to the manager and the receptionist (black woman) refused to give me her name nor put me through to the GM. If I recall correctly after calling again I managed to get her name from the GM(Thato).

Secondly they overcharged my repair costs and when I told them to leaf it I’ll tow the car to another dealership whom quoted way below (Bosch service centre) then they wanted to talk price. Eventually they agreed to match the price and almost 2 weeks later they let me know the car is ready for collection.

So now I called them to ask if someone can pick me up as I can not drive 2 cars at once and they just state that I have to arrange my own transport. No service whatsoever. All the blacks in the company has a dont give a **** attitude whilest the whites are trying to keep things afloat.

In short, Audi Arcadia regardless of race has no customer service whatsoever and needs neem management. I havent even got my car back yet and I’m seeing lots of red flags.

Spare yourself the disappointment and never go to them.