sold ******* ny auction operations

On the 30th March I went to Auction operation in main reef for home & catering equipment. I bought few items which were Russell hobs kettle, blender, 2 plate stove with oven, 2 irons, 4 sound speakers. On the list some items were listed as out of box failure but to my surprise when I collected them on the 3rd of April it was broken stuff that I was given with no hope of being restored. I logged complain with ombudsman for auctions and still today I have not receive any feed back