jS
jennifer S
1 reviews | Active since Jan 2011
21 Oct 2015, 16:51
Bad Service
Good day <br> <br> I am still waiting to be refunded my R5000 back as the bank paid the full amount for the vehicle proof of payment was sent to [Email Removed] , [Email Removed] and [Email Removed] with my banking details however it's been more than a month no refund has been done this is so unprofessional I want my money back ASAP if not my lawyers will be getting in touch soon. \ buyer number 843 date of auction was the 25/08/2015"<br> <br> Hope to get feedback immediately <br> Casline Stephens<br> *** <br> """
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Auction Operation's replyOfficial
22 Oct 2015, 10:33Hello casline,
Good day Ms Stephens, Auction Operation apologises for the poor service you received from one of our staff members who did not efficiently handle the process around your refund. We want to assure you that we do not normally operate in this manner, this was the exception and not the rule. We pride ourselves in being one of the leading auction companies in SA and do not tolerate unprofessional service from our employees. We are refunding you immediately without delay and have taken steps to ensure that there is not a recurrence of this type of problem in the future. We thank you for your custom and would be most pleased to be of service to you again future. Thank you from the management team at Auction Operation
Good day Ms Stephens, Auction Operation apologises for the poor service you received from one of our staff members who did not efficiently handle the process around your refund. We want to assure you that we do not normally operate in this manner, this was the exception and not the rule. We pride ourselves in being one of the leading auction companies in SA and do not tolerate unprofessional service from our employees. We are refunding you immediately without delay and have taken steps to ensure that there is not a recurrence of this type of problem in the future. We thank you for your custom and would be most pleased to be of service to you again future. Thank you from the management team at Auction Operation
Auction Operation's reply22 Oct 2015, 10:33
Official
Hello casline,
Good day Ms Stephens, Auction Operation apologises for the poor service you received from one of our staff members who did not efficiently handle the process around your refund. We want to assure you that we do not normally operate in this manner, this was the exception and not the rule. We pride ourselves in being one of the leading auction companies in SA and do not tolerate unprofessional service from our employees. We are refunding you immediately without delay and have taken steps to ensure that there is not a recurrence of this type of problem in the future. We thank you for your custom and would be most pleased to be of service to you again future. Thank you from the management team at Auction Operation
Good day Ms Stephens, Auction Operation apologises for the poor service you received from one of our staff members who did not efficiently handle the process around your refund. We want to assure you that we do not normally operate in this manner, this was the exception and not the rule. We pride ourselves in being one of the leading auction companies in SA and do not tolerate unprofessional service from our employees. We are refunding you immediately without delay and have taken steps to ensure that there is not a recurrence of this type of problem in the future. We thank you for your custom and would be most pleased to be of service to you again future. Thank you from the management team at Auction Operation