Warranty

I bought a car at aucor car auctions centurion with a warranty of two years. The person who assisted me didn't submit warranty details to my financier and didn't send me a copy either. Now I want to make a claim, I have been trying to get hold of a person who sold me the warranty. After she heard about my intentions she doesn't want to answer my calls anymore. Her name is Caren and her number: *** or ***. I am frustrated now because I used my money to fix my car.