Poor service,Aucor Cape Town

I had registered as a new customer on the Aucor auctioneers app and I had paid a deposit of R2500 to partake in my 1st online auction. I had bidded on an item which I had won only to realize after the auction that it was a Cape Town auction,and since I reside in Durban,I was ofcourse not able to collect the item which was valued at only about R580. I immediately emailed Taryn Maistry of Aucor Cape Town to inform them of my error due to being a new user and asked for the sale to be cancelled and my deposit refunded. I had received a call a few days later from a lady to whom I had again explained my error and she had agreed to cancel the sale and refund my deposit in full.Nothing happened for more than a week so I had sent a follow up email to Taryn Maistry who eventually responded,only to tell me that they would deduct the amount for the item and refund the balance,even though there was no way I was able to collect the item. I had again explained what had happened but there was absolutely no understanding on her part. I had no option but to agree to losing out the amount paid for the item which could have been easily re auctioned. Being a supposedly REPUTABLE company,it was rather disappointing that she could not understand that as I was a new user and had used the app for the 1st time and had made an honest mistake. It's not the amount of money lost but rather principle of the matter.

Disappointed 1st time customer