Terrible Service

I am SO disappointed with your company.<br> <br> After spending an evening filling in your COPIOUS amounts of paperwork, the difficult instructions and sending emails to 5 different recipients (with warnings that you HAVE to ensure you do things right, or else), I thought a sitter would be organised for me. I mean, I have used you before...<br> <br> Well, I am departing tomorrow, and I have no house sitter, no-one to look after my pets and NO correspondence stating you wouldn't be able to assist. And it's not even as if my request was short notice. The least you could have done was say \sorry