RAF claim unpaid since 2009

I have been following up on a claim from 2009 with Road Accident Fund and Beauty Gwebu attorneys took over the case last year. There has not been any communication and I always have to keep following up and I am sent from pillar to post. I need an urgent resolution to this, this case has dragged for too long. I have the power of attorney and act on behalf of my child as she was under age than. My ID number is ***.