Worse Insurance company services

Incorrect information given to me as new client regarding debit order date. When i questioned this i was told my paper work was only signed and handed in few days ago and the bank only activates debit orders within 5 working days. I had meeting with the broke (Jean Smith) second week in November. second meeting was on the 24/11 and his words to me was please remember to cancel your previous insurance debit order because our debit order will be deducted on the 01/12 so u dont want two debits to be deducted,on the morning of the 01/12 no debit was deducted and he sent me msg to say only on the 07/12. i told him this is very unprofessional to only notify me of this on the 01/12 surely he knew this before and i quoted his words to him re: debit order dates, he said if they are so unprofessional and want to cancel my contract i must go ahead and \be my quest"was added. and surely i should know how bank rules work.when i said i will take the matter further his response was: go ahead nothing will come of it. he has no peoples skills and could just apologied for the inconvenience but instead chose to have very bad attitude. never phones me but rather whatsapp's his client. """