KT
Karen T

1 reviews | Active since Oct 2015

09 Oct 2015, 08:53

COULDN'T ASK FOR MORE

QUENTIN GROBLER IS UNDOUBTEDLY A STAR AND A HUGE CREDIT TO THIS BUSINESS! WHAT A PLEASURE DEALING WITH HIM - AND THIS DEALERSHIP - WITH A FOCUS ON OUTSTANDING SERVICE AND EXTRAORDINARILY HIGH QUALITY VEHICLES. AFFILIATED TO ALL THE INDUSTRY REGULATORS, CUSTOMERS ARE GUARANTEED GOOD AFTER SALES SERVICE, NOT THAT YOU'D PROBABLY EVER NEED IT ... THIS IS THE THIRD CAR I AM BUYING THROUGH QUENTIN AND THIS DEALERSHIP WHICH HAVE BECOME MY EXCLUSIVE PORT OF CALL WHEN LOOKING FOR A VEHICLE. QUENTIN TAKES TIME TO EXPLAIN THE TERMS OF ALL THE REQUIRED DOCUMENTATION AND THE POSSIBLE IMPLICATIONS FOR THE CUSTOMER (BOTH POSITIVE AND NEGATIVE). HE MAKES YOU FEEL VALUED AS A CUSTOMER AND NOT JUST A SUPPLIER OF INCOME AND PROFIT! \ETHICAL"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904552;702770;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 7:45;15/10/09 6:53; COMPLAINT;7,00E+12;Malungisa Mazongolo;***;I bought a car from Roodeport Mercedes Benz Commercial Vehicle .The name of the vehicle is 23 seater sprinter in March 2013.The car was brand new hoping that it would give me a peace of mind. My complain is that ever since I bought it, It never gave me peace from year 2013 till today. Sometimes it experiences power failure having problems with sensors, chain tensioners, leaking oil, leaking water from the engine, had a problem with injectors,Having problems with engine it self and I was stripped where they demanded me to pay R35 000 this all happened when it was under warranty when I drop the car to be fixed would stay there for four weeks or months I had pay to for the Injectors and also had a problem of clutch and I was forced to pay R13000 after paying R19000 for injectors and water pump and they did not fixed it but they replace and I'm still using the same calibre they claim to faulty but only to find that I had skim the **** only this year the engine broke totally after serviced. I took it to Mercedes Benz Commercial Roodeport where I bought it to my surprise they told me to it had no compression it need another engine after skipping September they want to reposes it. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;570504;688118;32;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 8:46;15/10/09 6:55;Birth certificate correction;8,31E+12;;;When we registered my son's birth, we made a spelling mistake, which we fixed. He had been registered as Kikan Zak. When i received his fixed birth certificate it read Kihan Tar so Hom affairs decided to change his second name to Tar all on their own. I then demanded that they fix it ON THEIR account. I am not paying R70 for their error. I phone at least once a month into the call centre with my complaint reference number and EVERY time they tell me that they have not heard any feedback from Head office. So for 6 months no one at Head office has been working. I have sent through documents on how my sons names are to be spelt correctly. They have not even acknowledged receiving these.<br> This is not terrible it is beyond pathetic.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;59006;720622;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 8:45;15/10/09 6:56;REVERSE PAYMENT *** &6;0;LERATO;***;Thank you for the reversal of funds that sat in Netflorist account for a month and no delivery received due to APPARENT 'no stock'. Ha! Now I want my R30 airtime as promised by you that was wasted on trying to get service from you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;167850;771557;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 8:46;15/10/09 6:57;Bad service;7,20E+12;Parts;***;Went Toyota park town want to order key for Toyota Auris 2013 they told me that I must pay I told them no prob get me the key they told me they don't have stock in southafrica so I ask them how long I have to wait they told me they don't know it can take 2 month or 4 months or a year as we'll do I ask them you want me to pay and no refund and I have to wait for how long you don't know that is really one of the bad service I don't mind paying you but tell me how long you going to take no answer so it means they selling the cars with out parts which is bad practise I am Busy complaining with ombudsman Toyota very bad service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904555;822698;42;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 8:39;15/10/09 6:58;The Times & Business Day are useless!!!;;;;Enough is enough!!! We have been a customer of the TImes for 6 years now. The last year your service and attitude is ridiculous. We get the paper delivered to our house everyday and EVERYDAY for the last year we have had to call to complain about the paper. How stupid can you be??? All we ask for is that they put the paper in our mail box. BUT NO..... they throw it in our driveway where our dogs either eat the paper or pee all over it, impossible to even read it!!! Clearly the people working for the times are very *********** to do this job! We call The Times subscription division and Business Day subscription division everyday, all we get is a sorry and we will resend the paper.... 9 times out 10 we never see the second paper they \send\"" us"

0
Replies (1)
Atterbury Motors
Atterbury Motors's reply13 Oct 2015, 13:53
Official
Hello karen99,

Hello Karen
Thank you for the wonderful compliment. We will convey our gratitude and acknowledge Quentin for rendering outstanding service. We believe repeat business is the best business and value you as our client. Remember to bring any of the 3 vehicles you've bought from us for a trade in quotation, whenever you are ready for an upgrade, we do offer very competitive trade in prices. May you have good service from all the vehicles and do contact us to assist in warranty claims, should the need arise. We are glad we've won your trust and will endeavour never to disappoint. Siegfried and Lurika Schubert - Owners - Atterbury Motors.