RP
Regardt P

1 reviews | Active since Dec 2016

08 Nov 2021, 11:53

Better Service Expected.

Thought it was a great experience @ Atterbury Motors. Although Atterbury Motors try to provide great service there are a couple of things I must mention.

1. I had to return to the dealership 2 times to have Door alignment adjusted as the doors hit metal upon closing. This was eventually sorted out. Thanks for this Atterbury Motors.

2. The car I bought had 2 new tires fitted, both fitted to the right hand side of the car. How only fitting 2 new tires makes sense is yet to be determined? How the car will drive straight with this setup is yet to be explained to me. I replace the 2 older tires & do Balancing & alignment at my cost. Upon signing for the car, the salesman(Juan Eloff) told me that there were 4 new tires fitted, I discovered later that only 2 tires were new. It was put on paper that there are 4 new tires fitted.

3. Leather Gear Lever was supposedly reconditioned prior to delivery, but upon taking delivery, I see that it had only been polished black and not reconditioned satisfactorily as expected.

4. Rear Number plate fitted at the dealership had damaged the paint as Pop rivets had rubbed against the car's paint. This was touched up and numberplate re-fitted correctly. This was repaired satisfactory. Thanks Atterbury Motors.

Atterbury Motors does some things right and some things not.

Regardt du Preez.

0
Replies (2)
Atterbury Motors
Atterbury Motors's reply17 Nov 2021, 10:03
Official
Mr Du Preez We would like to apologize for the experience you had with us and will improve on our after-sales delivery.  As per your complaint, we looked at all your complaints listed even though you received a R10 000.00 discount.Everything was repaired to your satisfaction.With regards to the tires, there was a slight miscommunication, two of the tires were still within the legal limit and we replaced two new tires. It can happen that the supplier accidentally replaces the two new tires on the right side and the other on the left side it can be a human error as all four tires are new.There were also arrangements made to take the vehicle to your own supplier to have a look at the tires before delivery and even they did not pick up anything or inform the person who took the vehicle. The gear leaver was attended to prior to delivery and if this was not to your satisfactory the day on delivery we would have attended again if you were not happy with the recondition part, but nothing was said on the day of delivery and I’m sure you would have looked at it as it was a concern.
All of the complaints listed have been resolved.
RP
Regardt P's update17 Nov 2021, 11:14
Reviewer Update
Thanks for the reply Atterbury Motors.

We were able to work all the issues out.
Thanks for the effort to resolve all issues.

Much appreciated.

All the best for the future.

Keep well.
Regardt du Preez.