PO
Pramod O
1 reviews | Active since Oct 2021
31 Jan 2022, 14:02
Bad Service
After sales service does not exist Mr Mitton the acting dealer principal has no idea on how to speak to customers and the owner Lurika does not return calls once she has her money This dealship is not professional
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Replies (2)
Atterbury Motors's replyOfficial
11 Feb 2022, 09:15Good day Mr Pramod Otham
We apologise for your experience after you bought the vehicle. As per our communication in email, we are not going to repair wear and tear items that you did not inform the sales consultant before delivery. You did ask for the vehicle service history and warranty details before you purchased the vehicle, and you knew the vehicle was still under manufactures warranty until 14 December 2021. Why did you not take the vehicle to Ford to repair the item?
We did send your vehicle to an RMI Workshop, they said they can fix the issue and they ordered the part. You were not happy with the RMI workshop and said they are backyard mechanics, but they can resolve your issue. If you prefer Ford to fix the issue it will be for your own account. You signed our terms and conditions which state that we are not going to repair wear and tear items which does not prohibit the vehicle from driving.
Atterbury Motors's reply11 Feb 2022, 09:15
Official
Good day Mr Pramod Otham
We apologise for your experience after you bought the vehicle. As per our communication in email, we are not going to repair wear and tear items that you did not inform the sales consultant before delivery. You did ask for the vehicle service history and warranty details before you purchased the vehicle, and you knew the vehicle was still under manufactures warranty until 14 December 2021. Why did you not take the vehicle to Ford to repair the item?
We did send your vehicle to an RMI Workshop, they said they can fix the issue and they ordered the part. You were not happy with the RMI workshop and said they are backyard mechanics, but they can resolve your issue. If you prefer Ford to fix the issue it will be for your own account. You signed our terms and conditions which state that we are not going to repair wear and tear items which does not prohibit the vehicle from driving.
PO
Pramod O's updateReviewer Update
12 Feb 2022, 10:49after your email telling me that Atterbury Motors will not fix the issue, please could you be more professional about your responses, should i post a copy of the email whereby you confirmed that you will not do the repair please either solve the issue or keep up your BAD SERVICE
giving you 2 working days to resolve
PS Happy to post all your email responses not accepting responsibility
giving you 2 working days to resolve
PS Happy to post all your email responses not accepting responsibility
PO
Pramod O's update12 Feb 2022, 10:49
Reviewer Update
after your email telling me that Atterbury Motors will not fix the issue, please could you be more professional about your responses, should i post a copy of the email whereby you confirmed that you will not do the repair please either solve the issue or keep up your BAD SERVICE
giving you 2 working days to resolve
PS Happy to post all your email responses not accepting responsibility
giving you 2 working days to resolve
PS Happy to post all your email responses not accepting responsibility